We sell resolved tickets, not support software.
Your hardest tickets don't get stuck on the fix. They get stuck on the hours of investigation before anyone can start. Shyira Resolve does that part — and hands your engineer a diagnosis and a draft fix.
You're on the early-access list — the teardown's on its way to . If it's not in your inbox shortly, check spam.
A 90-second note from the founder — no demo, just the problem I'm chasing and the shape of what I'd build.
The slow part isn't the fix. It's the hours before anyone can start.
Here's where the time on a single hard ticket actually goes. Two slices are basically free. The middle one quietly burns your most expensive engineers — and never shows up as a software cost. A single hard ticket can swallow 3–5 senior-engineer hours before a fix is even attempted.
Where the hours on one hard ticket go ↓
Hand it a hard ticket. Get back a diagnosis and a draft fix.
One investigation engine that reads across the connective tissue no single tool owns — the way a good engineer would, if they had the time.
Per-customer knowledge — code patterns, past root causes — feeds back in, so the engine gets cheaper and better over time.
Every tool owns one silo. The investigation lives in the stitch across them.
owns the PR — blind to your logs and your inbox.
owns the logs — never sees the code or the customer.
owns the inbox — has the complaint, none of the cause.
owns the ticket — a title and a status, not an answer.
A real diagnosis needs all four at once.
Each incumbent is anchored to its own silo. The stitch across them isn't a feature anyone can bolt on — it's the whole product.
Priced like a mechanic, not a SaaS seat.
You don't pay for a dashboard nobody opens. You pay a flat fee to diagnose — and only more if we actually help ship the fix.
You hand us a hard ticket; we hand back a diagnosis — what broke, why, and a draft fix. One price, whatever it takes us to get there.
Fair by design — we only win when you do.
The Hard-Ticket Teardown
The longer argument in 7 minutes: where senior-engineer hours disappear, and a worksheet to size the hidden labor bill for your own team.
On its way to — check your inbox (and spam). Enjoy.
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If this matched your queue, I'd genuinely like twenty minutes.
Straight with you: I don't have a polished product yet, and I'm not pretending to. I'm validating this with a few design partners before I build — because being "fairly sure" the problem is real isn't good enough to spend months on the wrong thing.
Pull up your last few hard tickets and let's look at them together. No demo, no NDA theatre — just whether the pattern's there. Design partners shape what gets built and get pilot pricing for it.